FAQ's

 How Do I Contact Your Customer Services Team?

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Can I get my product personalized?

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

How can I pay for my OD order?

We currently accept most major credit cards, as well as PayPal.

How much do you charge for shipping?

It depends. Shipping is calculated during checkout and varies based upon what shipping method you are purchasing. 

Can I speak to someone in person?

Of course! We are ready to answer your questions every day via email: info@objekdart.com. Once you get in touch, you'll be assigned a personal Customer Team member who will answer your questions or take care of your order, from the initial enquiry to its final stage.

How do I place my order?

You can place your order via our website. All you need to do is to add the products to the cart and proceed to checkout. To finalize the transaction, we need you to provide us the necessary information. That’s all, now you can look forward to receiving your new favorite object!

Which countries does OD ship?

We currently ship to most countries in the European Union, Norway and Switzerland, as well as the United States, Australia and Canada.

How long do I have to wait for my products?

It depends on where you are. Orders processed here will take 7-22 business days to arrive. Overseas deliveries can take anywhere from 7-30 days. Delivery details will be provided in your confirmation email. During a pre-order period some products will ship right away and some will ship later. Depending on how many people ordered the product before you, you will get your product in the first batch or a later one. We will make sure to let you know when your product is expected to be shipped.

What is OD's delivery policy?

Read our Shipping Policy for more details.

Do I need to pay import taxes and duties?

You are responsible for all import taxes and duties that may be charged when your parcel passes through Customs. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you have ordered from us arrive in your country.

What can I do if a product arrived damaged?

Please get in touch with our Customer Team.

Can I change my order?

We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.

I Want More Information On A Product And Some More Pictures.

Please email us at info@objekdart.com specifying what you need to know and we will send you as much information as we can.

I Still Haven't Received My Order Even Though I've Been Notified Of Its Dispatch.

Please email us at info@objekdart.com stating your name and order number and we will look into it immediately. All of our parcels are tracked so we will be able to resolve any problems quickly for you.